In short: we collect the information needed to run your account, process your orders, and improve the site — never more than that, and never without telling you. We don't sell your personal information. The sections below set out the full detail.
Your privacy matters to us. This page explains what personal information Tronicgate collects, what we do with it, and your rights to view, correct, or change it.
In short: we collect the information needed to run your account, process your orders, and improve the site — never more than that, and never without telling you. We don't sell your personal information. The sections below set out the full detail.
Running an online marketplace means we naturally see certain information as visitors use our site. Broadly, this falls into two categories:
Information you give us directly— details you provide when creating an account, subscribing to our newsletter, placing an order, or contacting us for support (for example, your name, email, delivery address, or phone number). Providing this is always your choice, though some features — like checking out or receiving order updates — won't work properly without it.
Information collected automatically— general usage data our systems record as visitors browse the site, such as pages viewed or device/browser type. This data isn't tied back to who you are personally and is only ever used in aggregate.
Where we use third-party providers to help run parts of our service — hosting, payments, or email delivery, for example — we only share what's needed for them to do that job, under agreements that stop them using it for anything else.
Aggregated, non-identifying usage data may occasionally be shared with partners for analytics or reporting. We'll only disclose your personal information to a third party without your consent where we're required to by law. If we ever want to share it more broadly than described here, we'll ask for your permission first.
We collect personal information to run our marketplace and improve your experience. That includes:
Cookies are small files stored in your browser that let our site recognise you on return visits. A cookie doesn't tell us who you are — it typically just records things like your general device/browser type and which pages you've visited. We use cookies to understand how visitors move through the site, keep your cart and preferences (like a saved theme) in place between visits, and recognise signed-in visitors so you're not prompted to log in on every page.
You're free to block or delete cookies through your browser settings at any time — the site will still work, though some conveniences, like a saved cart, may not persist between visits.
This policy covers Tronicgate's own site only. Where we link out to other websites — a payment provider or a supplier, for example — those sites have their own privacy practices, and we'd encourage you to check their policy before sharing any personal information with them.
Anything optional, like our newsletter, is exactly that — optional. You can opt in at any time, and just as easily opt back out whenever you like.
Under the Privacy Act 2020, you have the right to ask what personal information we hold about you, and to have it corrected if it's wrong. If you'd like to do either, or have any questions about this policy, please get in touch with us.